A Step-by-Step Guide for Returning Items on the XO Kids Website

If you need to return items purchased from the XO Kids website, this guide will walk you through the process smoothly. Here’s how you can return your items:

1. Access the Website:
   First, visit the XO Kids website at XOKids.

2. Log into Your Account:
   Click the icon with three horizontal lines at the top right corner of the screen, open the menu, and click on the "My Account" button.
   
   
   
   
   

3. View Your Orders:
   After clicking on "My Account," icons will appear. Click on the "My Orders" icon.
   
   
   

4. Select the Order to Return:
   In the "My Orders" section, a list of all your orders will appear. Select the order you wish to return and click on it.
   
   
   

5. Create a Return Request:
   Scroll down to the bottom of the page and click the "Create Return Request" button.
   
   
   
   

6. Fill Out the Return Form:
   After clicking the "Create Return Request" button, a page with the details of the items you wish to return will open. Follow these steps to complete the return process:

   • Select the item you want to return.
   • Choose the reason for the return from the dropdown list under "Reason for Return."
   • Enter the required details, such as address and return details.
   • Enter your IBAN details if the refund cannot be processed through the original payment method.
   • Choose the shipping company you wish to use for the return.
   • Upload a photo of the item if there is any issue.
   • Enter the security key shown on the screen.
   • Click the "Submit Return Form" button to complete the return process.
     
     
     
     
     

7. Review Return Information:
   After clicking the "Submit Return Request" button, a page containing the return information will appear. This page will include the shipping company details and the return code to provide to the shipping company.
   
   
   With this detailed guide, we hope your return experience on the XO Kids website is easy and enjoyable. If you need any additional assistance, feel free to contact our support team. Thank you for shopping with us!