Shipping and Delivery Terms

Our shipping service providers are Yurtiçi Kargo for domestic shipping and Aramex Kargo for international shipping.

For domestic orders, the delivery time to the shipping company is 3 (three) business days from the order date and may vary on special days. For international orders, the delivery time to the shipping company is 7 (seven) business days from the order date and may vary on special days...

• If the BUYER is not at the address at the time of delivery of the products and the people at the address do not accept the delivery, the SELLER will be considered to have fulfilled their obligation in this regard. If there is no one to accept the delivery at the address, it is the BUYER's responsibility to contact the shipping company and follow up on the shipment of the products. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not at the address or does not accept the delivery.

In such cases, any damages arising from the delayed receipt of the product by the BUYER, as well as the costs incurred due to the product waiting at the shipping company and/or the return of the cargo to the SELLER, are the responsibility of the BUYER.

• The BUYER is responsible for inspecting the product upon receipt and, if they see a problem caused by the shipment, to not accept the product and have a report prepared by the shipping company's representative. Otherwise, the SELLER will not accept responsibility.

• Unless otherwise specified in writing by the SELLER, the BUYER must fully pay the product price before receiving the product. In pre-paid sales, if the product price is not fully paid to the SELLER before delivery, the SELLER may unilaterally cancel the contract and not deliver the product.

• After the delivery of the product, if the bank/financial institution to which the credit card used for the transaction belongs does not pay the product price to the SELLER or demands a refund for any reason, the product must be returned to the SELLER by the BUYER within 3 days at the latest. If the product price is not paid due to the BUYER's fault or negligence, the shipping costs will be borne by the BUYER. The SELLER's right to pursue the claim for the product price without accepting the return, including all other contractual and legal rights, remains reserved. For the avoidance of doubt, in cases where the BUYER pays the sale price with a credit card, installment card, etc., provided by banks (including financial institutions), all facilities provided by these cards are directly provided by the issuing institution. Product sales realized within this framework, where the SELLER collects the price at once or in installments, are not considered credit or installment sales between the parties to this contract; they are cash sales. The SELLER's legal rights in cases legally considered installment sales (including the right to terminate the contract and/or demand the payment of all remaining debt with default interest if installments are not paid) remain in force and are reserved within the relevant legislation.

• If the product cannot be delivered within the legal maximum period of 30 days due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquakes, floods, fires) beyond normal sales/delivery conditions, the SELLER will inform the BUYER about the delivery. In this case, the BUYER may cancel the order, request a similar product, or wait until the end of the extraordinary circumstance.

• If it is understood that the SELLER cannot supply the product subject to the contract, the SELLER may fulfill its contractual obligation by informing the BUYER in a clear manner within three (3) days from the date of becoming aware of this situation and obtaining the BUYER's verbal/written approval, providing another product/service of equal quality and price. The BUYER is entirely free to give or not give this approval, and in cases where approval is not given, the contractual-legal provisions regarding order cancellation (contract termination) apply.

DEFAULT STATE AND LEGAL CONSEQUENCES

• If the SELLER cannot deliver the product subject to the contract in time due to force majeure or extraordinary events that prevent transportation such as adverse weather conditions, transportation interruptions, fires, earthquakes, floods, etc., the BUYER acknowledges that the SELLER has no responsibility in such cases, and may use one of the rights to cancel the order or delay the delivery time until the blocking situation is resolved. If the BUYER cancels the order, the paid amount will be refunded within fourteen days.